24/7 Support

24/7 Support

At Backsound we are always there for you, day and night. Do you need support, is something technical not working as planned, or do you simply want quick help?
Our specialists can be reached 24 hours a day, 7 days a week by phone or WhatsApp: +31 (0)88 425 9888.

You can also reach us via Quicksupport.

How it works

• Call or send a WhatsApp message to +31 (0)88 425 9888.
• Briefly describe your situation, for example: “the sound is stuttering”, “no requests visible” or “the remote app is not responding”.
• Our technician logs in remotely or gives you step-by-step instructions.
• Within a few minutes the music is playing again as it should.

How to start support from the Backsound Player

• Open the Backsound Player.
• Click the gear icon ⚙️ at the top right.
• Choose the Support option.
• Follow the instructions on the screen.

What can you expect from our support?

• Immediate remote help with faults or technical questions.
• One point of contact: no long waiting times or detours.
• Support for your music system: from settings to audio-technical problems.
• Fast, reliable service so that the music experience in your business is always guaranteed.

Why does Backsound offer 24/7 Support?

Music in a business often plays continuously, whether it is a café, shop, hotel or office. When the music stops, your customers notice straight away. With our 24/7 support you can always count on fast, professional help, so your music never stops.