Privacy statement

Personal data we process

We process your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

– First name and surname
– Address details
– Telephone number
– Email address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16, unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us and we will delete this information.

For what purpose and on what legal basis we process personal data

We process your personal data for the following purposes:

– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products

Automated decision-making

We do not take decisions based on automated processing on matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without a human being (for example an employee) being involved.

How long we keep personal data

We do not keep your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

– First name and surname : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;
– Address details : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;
– Telephone number : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;
– Email address : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;
– Bank account number : a maximum of 5 years, unless a longer period is required by law or necessary for the performance of the agreement;

Sharing personal data with third parties

We do not sell your data to third parties and will only provide it if this is necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.

Cookies, or similar techniques, that we use

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website. We use cookies with a purely technical function. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to be able to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer tailored content and advertisements. On your first visit to our website we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Viewing, correcting or deleting your data

You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent you have given for the data processing or to object to the processing of your personal data by us, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation named by you. You can send us a request for access, correction, deletion or transfer of your personal data, or a request to withdraw your consent or an objection to the processing of your personal data. To make sure that the request for access was made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. We would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Autoriteit Persoonsgegevens. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured after all, or there are indications of misuse, please contact us.